Payment & Refund Policy

This Payment & Refund Policy applies to all program enrollments and purchases made through PREP Institute, operated by Hinotori Consulting Solutions Inc.. By completing a payment, you agree to the terms described in this policy.

PREP Institute acts as a registration coordinator for third-party hosted learning programs. Enrollment fees cover administrative processing, coaching support, and access coordination with the program provider.

We currently accept the following payment methods:

• Credit & debit cards — Visa, Mastercard, American Express (processed securely via Stripe)
• Interac e-Transfer — Instructions provided at checkout
• Remitly — For international students

All card transactions are encrypted and handled by our payment processor. Prices are quoted in Canadian dollars (CAD) unless otherwise stated.

For recurring or future payments, you will be asked to re-enter your payment details each time. We do not charge cards automatically or keep cards on file for future use.

A refund may be granted under the following conditions:

• Request submitted within 7 calendar days of the payment date, and
• The student has not yet accessed the Learning Management System (LMS) — meaning no login has been recorded on the program's third-party platform, and
• The program has not yet started for cohort-based programs.

Refund requests that meet all three criteria above will be reviewed and processed within the timeframe described in Section 7.

Accessing the LMS — even briefly — constitutes acceptance of the program materials and waives the right to a refund. This policy exists because Hinotori Consulting Solutions Inc. incurs administrative and coordination costs upon LMS access provisioning.

To request a refund, email us at prepadmin@hinotori.ca with:

• Your full name and registered email address
• The name of the program you enrolled in
• Your payment date and transaction reference (if available)
• The reason for your refund request

Our team will verify your eligibility based on the criteria in Section 4 and confirm whether LMS access has been recorded. You will receive a response within 3 business days.

Approved refunds are processed within 5–10 business days. The time for funds to appear in your account depends on your financial institution:

• Credit/debit card — 5–10 business days after approval
• Interac e-Transfer — 3–5 business days after approval

Hinotori Consulting Solutions Inc. is not responsible for delays caused by financial institutions or third-party payment processors.

We encourage all students to contact us directly at prepadmin@hinotori.ca before initiating a chargeback with their bank or card issuer. Most issues can be resolved quickly through direct communication.

If a chargeback is filed without prior contact, or in cases where LMS access has been confirmed, Hinotori Consulting Solutions Inc. reserves the right to dispute the chargeback and provide access logs and transaction records to the card network.

Fraudulent or bad-faith chargebacks may result in suspension of the student's account and restriction from future enrollments.

Questions about this policy or your payment? Reach our support team:

This policy was last updated on June 12, 2026 and supersedes all prior versions.Hinotori Consulting Solutions Inc. reserves the right to amend this policy at any time. Continued use of the platform constitutes acceptance of the current policy.